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  1. We need a VAT invoice

    The blog I need help with is

  2. I'm sorry, but do not bill by invoice. You must pay for the upgrade at the time of purchase.

    Dashboard > Store > My Upgrades uses PayPal as the payment processor, and as such, can only accept payment from countries they support:

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it's a debit card.

    More about echecks here: also accept Bitcoin for payment of certain upgrades ( bitcoin cannot be used for domain and premium theme purchases) - you can learn more here:

  3. It is on our credit card bill as 'wp-fee', if you don't do invoices then where can I get a receipt?


  4. You can print your own receipt here > Dashboard > Store > Billing History

  5. I have checked there, it says we "have no receipts at the moment"!?!??

  6. Did you actually make a purchase that's reflected here?
    Dashboard > Store > My Upgrades

  7. No and the saved password I have for that account doesn't work. I'd have thought this account could reset it but never mind I'll go through the reset procedure now, thanks for your help.

  8. You must be logged in under the exact same username account that registered the blog who is Admin of the blog to purchase upgrades for the blog.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones:

    If you do not see the blog here then
    follow this guide >

    If you have lost your log-in information you can visit

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