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iPad does not process Custom Menus properly (Twenty Twelve)

  1. houstonchoralshowcase

    I am getting independent reports that our web site custom menus do not work on iPads. Menu headings that go directly to a page work, but sub-menus do not. Nor do links to outside pages from the menu work.

    I see from this forum that there are others who have had problems administering their site from iPads, and the recommendation has been to update the WordPress app on their iPad. However, in our situation these are viewers of the site only and they would have no reason to even possess the WordPress app.

    Is there an inherent problem between Twenty Twelve custom menus and iPad browsers? Is there a solution?

    The blog I need help with is

  2. Here's the link for the iOs forums
    You may want to post here so the developers are aware of the issue >
    This is just to be sure are you running the latest version of the app

  3. houstonchoralshowcase

    Apparently the iOS forum requires a separate registration than the one here, and posting to the forum requires one to log in first. However, on two different browsers I can't get the registration to work. Do you know if you have to be using an iOS to register for that forum? I am not using iOS myself -- the issue is that those who are using iPads cannot view my site navigation.

  4. houstonchoralshowcase

    I have now determined that sub-menus on a Twenty Twelve site through WordPress.ORG do work on iPads. That suggests to me that there is a bug in the code for Twenty Twelve on WordPress.COM sites, and that a fix could be implemented quickly if the bug can be found. I hope so!

  5. houstonchoralshowcase

    If I follow these instructions (below) then I can make the drop-down menus work on iPads. So I guess the issue is that other devices/browsers are more forgiving when interpreting menu code, but this method is REQUIRED for iPads to view the site navigation properly.


    Here’s how you can add Static Top-Level Tabs:
    1. Go to your Menus page (Appearance -> Menus)
    2. Add a Custom Link and set the URL as #. Using # will prevent the page from refreshing when you select the tab.
    3. Label your link and hit the “Add to Menu” button.
    4. Organize your menu items like you would normally do, hit the “Save Menu” button, and you’re done!

  6. I've had a similar problem with Twenty/Twelve but I'm still waiting to get an answer from IOS forums and its been well over a week.

  7. houstonchoralshowcase

    jessielansdel: Do the instructions in my post made just before yours help with your problem at all? I found them buried in the support documentation for Custom Menus.

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