Hi! I have just started using WordPress but I am trying to upgrade my plan. However, living in Ireland I don’t have a postcode so whatever I try to put in even ‘0000’ it won’t let me. Help?!
The blog I need help with is fashion3326.wordpress.com.
I strongly recommend a reach out to WordPress here. They should be able to take your credentials and manually add the upgrade if it isn’t possible through the upgrade page.
That link just send me back to this. I can’t seem to find a contact number for wordpress?
I tagged this thread with the modlook tag for Staff assistance.
Be patient while waiting. :)
Interesting, the link should take you to their contact form. Try googling ‘contact WordPress.com’ and you should find a variety of options. Users who have a premium subscription have access to live chat.
re: options for getting support at WordPress.COM
The quick and easy way to get support is to post a support forum thread. There are long time Volunteers that can answer almost all questions posted as they tend to be repetitive and some of the Volunteer like me have been here for a decade.
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.
Go to https://en.support.wordpress.com/ and type Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+
Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
Weekend Staff coverage is light and the support form will lead back to these support forums.
re: direct email support
Also note, that you can email WordPress.COM Staff at:
Thanks everyone! Will let ye know if I figure it out :)
You ought to find the correct one here http://www.geopostcodes.com/Ireland and if you don’t Staff will assist as soon as they can.
It looks like you’ve since gotten it working as I see a plan and two domains on your account, but let me know if you still need any more help with this.
There is no problem with the contact form. Free users get taken to the forum when they use the contact form. If someone in the forum needs staff help, please tag the thread as @galois has done, and as is explained in the support documents @timethief linked to.
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