Why? Heres a list of why's.
I paid for custom CSS and domain forwarding.
I ended up having to move my site off of wordpress.com because I had paid for the CSS customization, but when making changes to my CSS it would sometimes take literally, hours before the data would sync across your servers and the changes would show up on my site.
Upon getting all of my data off of wordpress.com and onto my own hosting server, I emailed support and asked them specifically, to dump the posts, comments, and pages from my site, but NOT to delete my subdomain because I had paid for customCSS and domain forwarding and wanted to make sure that A. kristin.wordpress.com was still forwarding to my domain so any feed subscribers of kristin.wordpress.com/feed/ would be redirected to wiphey.com/feed/, and B, Incase I wanted to beable to test customCSS stuff for clients of mine who use wordpress.com and want custom sandbox designs.. I would beable to.
Now.. These are services I paid for.. and I gave him good reason for NOT unlinking my username from my corresponding wordpress.com subdomain.. So why did he lazily nuke my site and re-add it, without giving me access, and without giving back my services that I paid for? If i had wanted my site nuked I would have just filled out the "delete my site" form.
Then when I go to submit the feedback form to submit a new ticket, I get a notice saying that I should come to the forums because there is no support on the weekends?
Don't we blog on the weekend? Don't we need the services we paid for on the weekends?
You've disappointed me, big time. I understand that my little blog might be insignifigant compared to your VIP hosters, but really, what kind of message are you sending. What would motivate anyone to pay you $900 for the first month of VIP hosting+setup, when you can't even offer good service to the little guys?