en WordPress.com Forums › Support Is my ticket lost? Author Posts August 30, 2013 at 1:50 pm #1413910 joshuaevanphotographyMember Hello, Submitted a ticket privately on the system yesterday (28 hours ago) and have had no response. Given tickets submitted publicly since then have had responses from WordPress staff, does that mean my ticket is lost? Seems odd that it would take that long. Josh. The blog I need help with is joshuae.net. August 30, 2013 at 3:07 pm #1413966 auxclassMember I doubt it is lost – sometimes that staff get backlogged with support requests – they work the tickets from oldest to newest – Yes for many questions the public forums are quicker much of the time August 30, 2013 at 5:50 pm #1413977 joshuaevanphotographyMember They responded, it just took a lot longer than I expected. Thanks. Author Posts The topic ‘Is my ticket lost?’ is closed to new replies.