en WordPress.com Forums › Support issue updating theme in wordpress Author Posts May 19, 2017 at 3:57 pm #2951023 wilsonthebakerMember I am trying to update my wordpress site (www.waldringfieldbc.org.uk) but I keep getting this error message:- Update Failed: Could not create directory. exodus/colors/dark I have been in contact with my hosting company who have said the following:- ‘Hi James, Unfortunately, I also get the same error. It appears to be a WordPress issue, I’d suggest to bring this up to them.’ Please can you help? Thanks James The blog I need help with is waldringfieldbc.wordpress.com. May 19, 2017 at 4:50 pm #2951156 themagicrobotMember You’re asking in the WordPress.com forum whilst http://www.waldringfieldbc.org.uk is a self-hosted site using the WordPress.org software. WordPress.com staff have no access to your site. You’ll need to contact https://wordpress.org/support/ The differences between the two platforms are explained here https://en.support.wordpress.com/com-vs-org/ Author Posts You must be logged in to reply to this topic.