It doesn't work! Why?

  • Author
    Posts
  • #713734

    noveastar
    Member

    I have just registered my domain (.com)… but the website doesn’t work!
    Not even the “wordpress.com” works…

    Why? What should I do? o_0

    The blog I need help with is noveastar.com.

    #713950

    noveastar
    Member
    #713951

    timethief
    Member

    Hello there,
    This is NOT an instantaneous process. Did you read the part that stated it can take up to 72 hours for the domain name change to propagate throughout the internet? We have no control over when the DNS caches all along the way are flushed.

    Is this a new domain you bought through WordPress.com? Or are you mapping an existing domain?

    #713952

    dinahwbrin
    Member

    There is an extra step you must take having to do with registering the site. I’ve seen this and don’t remember exactly what it is, but the page where you registered probably gave you some sort of password and directed you elsewhere. Once you figure this out your site should be up and running. Sorry not to be more specific.

    #713959

    noveastar
    Member

    Well… actually this is a new domain I bought through WordPress.com!

    Maybe I just have to wait those 72h.
    In fact, I didn’t really read that part. =/

    And I didn’t receive an e-mail with any password.

    Thank you guys anyway!

    #713961

    timethief
    Member

    @makercats
    I strongly suggest you resist the temptation to post into support forum threads unless you have useful information to share, lest you be perceived as being a spammer. If you wish to chat with other users you can do that here > Off-Topic Forum.

    #713964

    timethief
    Member

    @noveastar
    Thanks for answering my question. Please be sure about the spelling you have given above for both the WordPress.com sub-domain which does not contain “www” and the domain name you purchased are correct URLs, because there is a problem here and I have flagged this thread for Staff attention.

    #713982

    dinahwbrin
    Member

    Did you take the “update primary domain” step? To do this, you click the button next to the new .com domain on your dashboard.

    #714085

    noveastar
    Member

    @timethief

    Hey, it’s not 72h yet…
    but with “www” or without “www” my blog is still not published…
    Let’s wait for tomorrow.

    @dinahwbrin

    Well, I just can’t access the “dashboard” anymore… and I don’t know why…
    The following link doesn’t work!
    http://noveastar.wordpress.com/wp-admin/

    I just don’t know what to do…. please help me…
    I could never imagine that a blog could be something so complicated…
    That looks like a bank,,, ¬¬

    #714086

    timethief
    Member

    @noveastar
    I’m so sorry. I cannot explain why I have twice flagged this thread for Staff attention and the tag has been twice removed. Please email all your details to (email redacted)

    #714087

    timethief
    Member
    #714088

    timethief
    Member

    I will post the email address again. Note that in order to use it you must remove the spaces support @ wordpress . com

    #714100

    macmanx
    Staff

    For some odd reason, your domain nameservers were never set. You’ll need to login to your blog’s Dashboard and follow this guide to set them to:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

    #714119

    noveastar
    Member

    Well guys… I tried everything you told me…

    @timethief
    I sent a message to the support…. I really wish them to help me… thank you.

    @macmanx
    I tried to access my dashboard and after a lot o tries, I could finally see my dashboard… but then I clicked on the first place “Store” suggested by the step-by-step you sent… and the page did’t open… after that, the dashboard stopped working…
    omg… I never saw something so complicated… =/

    I’m really losing my hope..

    #714127

    macmanx
    Staff

    This was resolved via a private thread.

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