I've contacted WordPress Support 4 Times!!!!

  • Author
    Posts
  • #1082012

    rossxbute
    Member

    I’ve contacted wordpress 4 times regarding a miss payment but have had absolutely nothing back.

    Where is the contact numbers?
    Where is the customer Support?

    Awful customer service.

    Does this company even have a contact number?

    PLEASE contact me on:

    (email redacted)

    Regarding transaction: [personal information redacted]

    The blog I need help with is rossxbute.wordpress.com.

    #1082113

    There is no phone support.

    I don’t see any previous posts in this forum under your ID.

    Provide a few further details about your inquiry and someone should be along later to address them. Do not post personal information here though.

    #1082174

    rossxbute
    Member

    Where else am i meant to contact though?

    I’ve used their email 4 times and have had nothing back.

    I’ll provide personal details when i get someone direct i can speak too.

    #1082175

    timethief
    Member

    This thread is flagged for Staff attention. What’s required is your patience please. When we create a support ticket by contacting Staff or by flagging a thread here in the forums for their assistance it’s important to understand they have a backlog. There are few of them and millions of us. They deal with the support tickets and threads with the earliest dates first. So if we contact them more than once on the same issue or bump threads the date moves forward and it takes longer to get help.

    #1082177

    kathrynwp
    Staff

    Hi there – I can’t find any tickets in our system from either of the two email addresses I see for you. I’ll send you an email now but please let anyone else who might respond to your earlier emails know that your issue is already being handled by me, so we don’t duplicate efforts. Thank you.

    #1082188

    raincoaster
    Member

    Email is the LEAST effective way to get tech support here. Posting in the forum is the most effective way.

    We volunteers in the forum generally respond within five minutes. We don’t require personal details in order to assist with technical issues. Why don’t you give us a try?

    #1082233

    kathrynwp
    Staff

    This issue has been taken care of by email so I’m closing this thread.

The topic ‘I've contacted WordPress Support 4 Times!!!!’ is closed to new replies.