I've just purchased a woo theme…

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  • #989022

    cherylmcryan
    Member

    I’ve just purchased a woo theme and when I select appearance – an install themes tab doesn’t show up as the instructional video shows???

    The blog I need help with is cherylmcryan.wordpress.com.

    #989123

    timethief
    Member

    Will you please post an active link starting with http:// to the free hosted WordPress.com blog you purchased the premium theme for? Will you also state which premium them you purchased ie. provide the name of the theme?
    http://en.support.wordpress.com/themes/premium-themes/

    #989125

    timethief
    Member

    In the event you are not referring to a free hosted WordPress.com blog but are referring to a wordpress.org install, then you are posting to the wrong support forum, and ought to be posting to this one instead http://wordpress.org/support/
    For clarity > http://support.wordpress.com/com-vs-org/

    #989127

    cherylmcryan
    Member

    Here is my active wordpress blog. https://cherylmcryan.wordpress.com and I purchased the simplicity theme I’ve had the Coroaline them up since 2009 but really want to update it.

    #989132

    timethief
    Member
    #989143

    raincoaster
    Member

    You bought a theme from an external source, and you can’t use that on a WordPress.COM blog. You can only use themes you find on your dashboard under Themes. Ask Woothemes for your money back.

    #989165

    cherylmcryan
    Member

    Do I have to use wordpress.org to use a purchased theme?? Woo themes designs are for wordpress. I know many people that have done this????

    #989166

    timethief
    Member

    I repeat that we cannot upload third party themes into free hosted WordPress.com blogs. Those themes are only for WordPress.org installs.

    For clarity please read this > http://support.wordpress.com/com-vs-org/

    #989167

    cherylmcryan
    Member

    Got it! I just read the elegant themes entry. So to use a purchased 3rd party theme we would have to open a new .org account in a new name?

    #989168

    raincoaster
    Member

    No, .org is only a resource for people using software from WordPress.org. You have to buy paid hosting and a domain name and install the software and THEN you can use your purchased theme. It’s not usually worth it to move just to use a new theme. Woothemes even has some they made just for WordPress.COM, and those are on your dashboard.

    #989172

    cherylmcryan
    Member

    Thanks! I totally get it. Do you have any tips for getting my money back…

    #989174

    raincoaster
    Member

    Just email them and ask. They’re a very reputable company.

    #989324

    pcrumm
    Member

    Hey there,

    Please feel free to contact us via support [at] wordpress [dot] com if you’d like a refund.

    Best,
    P.

    #989326

    timethief
    Member

    I purchased the simplicity theme …

    I don’t think that theme was purchased through WordPress.com as the theme name does not appear among those that are available to us here > Appearance > Themes or here http://theme.wordpress.com/

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