en WordPress.com Forums › Staff Answers How can I access custom design? Author Posts July 7, 2011 at 6:52 pm #648931 brillmistakeMember I engaged bluehost to host my wordpress-constructed site, changed nameservers to bluehost, and imprted my wordpress to their wordpress 3.2 install…and now I’ve lost my Custom design capability How do I get it back? (transaction details below) – pls help… Your WordPress.com Upgrade was purchased successfully. Item: Custom Design for http://brilliantmistakedotcom.wordpress.com Cost: $30 ============================== TOTAL: 30.00 Purchased By: C G CATHER Transaction ID: [removed] Blog url: http://www.brilliant-mistake.com/ July 7, 2011 at 6:57 pm #649103 coffeemanmattMember Your Custom Design upgrade is still available, but it is only for your blog hosted here at WordPress.com – this upgrade doesn’t extend over to Bluehost. If you go to http://brilliantmistakedotcom.wordpress.com/wp-admin/ and then go to your Upgrades page, you will see that your Custom Design upgrade is still active, and doesn’t expire until 2012. July 8, 2011 at 12:25 pm #649191 brillmistakeMember Hi, thanks for quick reply: is there no way I can use this functionality now i’m hosted by bluehost – I assumed as they’re a wordpress-partner, the Custom Design function would remain intact…. otherwise, can I have a refund? thanks again…C July 8, 2011 at 4:13 pm #649202 andrewspittleStaff There isn’t a way for the custom design upgrade to transfer to a Bluehost site. I’ve removed it and refunded it for you. Cheers! Author Posts The topic ‘How can I access custom design?’ is closed to new replies.