Jet pack followers and stats missing

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    Posts
  • #1178056

    hilittle
    Member

    After disconnecting and reconnecting Jet Pack, followers and stats are only visible on the Saltandserenity.wordpress.com dashboard. They have disappeared from the Saltandserenity.com dashboard.

    Could someone please re-transfer them?

    Thanks,
    Hilary

    The blog I need help with is saltandserenity.com.

    #1178212

    timethief
    Member

    I tagged this thread with the correct tag for Staff assistance. Please subscribe to it so you are notified when they respond.

    #1178329

    macmanx
    Staff

    I don’t see saltandserenity.com under your account. Which WordPress.com account did you connect it to?

    #1178393

    hilittle
    Member

    It’s hard to see because it’s missing a title. It’s at the top of my blogs dashboard. It’s connected to Saltandserenity .wordpress.com

    #1178399

    macmanx
    Staff

    Ah, that makes sense. It was connected to your saltandserenity account, not your hilittle account.

    I have transferred your subscribers as requested.

    #1178400

    hilittle
    Member

    Thanks, but are you sure it should be connected to hilittle? I’m the designer for saltandserenity.com, not the owner who started the initial account. Also, there are still hundreds of followers missing (there should be well over 1000).

    #1178401

    hilittle
    Member

    I’m pretty sure that the Jetpack issue has something to do with referencing the wrong (partial) data…
    The other issue is that emails aren’t being sent out with new posts.

    #1178403

    macmanx
    Staff

    No, it can be connected to saltandserenity, but since asked via hilittle, that’s what I checked, which is why I couldn’t find it.

    Your blog had a total of 164 WordPress.com subscribers, 0 direct email subscribers (non-WordPress.com subscribers), and 2 comment subscribers.

    The total you’re referring to included the Facebook and Twitter followers when Publicize was connected.

    As for emails not being sent out, I just moved your subscribers 42 minutes ago. Did you make a post since then?

    #1178404

    hilittle
    Member

    Thanks :-)
    After the first transfer from WordPress.com to self hosted, the right number of subscribers were showing up over 1000. Now, the only subscribers showing up are from the last 2 months. The blog has been active for 3 years – it’s those earlier subscribers that are missing.

    Two things that I can think of might have caused this. One, I upgraded to the new version of Jetpack about a month ago. Two, I disconnected and reconnected Jetpack at one point. Any ideas?

    I’ll arrange for a test post.

    #1178405

    macmanx
    Staff

    Do you mean that we already transferred your subscribers at some point prior to today?

    #1178406

    hilittle
    Member

    Yes. And now they’re not showing up. I thought it may be due to disconnecting and reconnecting Jetpack. (It was disconnected for a matter of seconds.)

    #1178407

    macmanx
    Staff

    That is entirely possible.

    Was it connected to saltandserenity before, or hilittle?

    #1178408

    hilittle
    Member

    It was connected to saltandserenity before.

    #1178409

    macmanx
    Staff

    Ok, after looking through your previous support cases, I was able to locate and transfer the missing stats and subscribers.

    #1178410

    hilittle
    Member

    That’s fantastic! It still looks like we may be missing some, though. Is that possible?

    #1178411

    hilittle
    Member

    Also, the site stats say there are 2 email followers, but the list of them is fairly long. Is that Jetpack or is it just a matter of it taking some time for the information to filter through?

    #1178412

    macmanx
    Staff

    Definitely not this time. The ones that I just found and transferred were 1,053 WordPress.com followers, 106 direct email subscribers, and 185 comment subscribers. Added to the total from earlier.

    Unless there is a third instance of your site connected to Jetpack which we did not interact with in your previous support cases, this is all we had.

    #1178413

    hilittle
    Member

    That’s it! :-) Thank you SO much, I really appreciate your help!

    #1178414

    macmanx
    Staff

    You’re welcome!

    #1178415

    hilittle
    Member

    One last little glitch we’ve noticed. There have been some new follower email notifications, but the new followers are showing up on the WordPress.com dashboard instead of the new dashboard. Can you help us with this?

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