Jetpack causing feed to invalidate ERROR 500

  • swskos26 · Member ·

    I’ve been getting an ERROR 500 when attempting to validate my RSS feed. I went through the usual process and deactivated all plugins. When I did my feed validated!

    So I turned each plugin back on to find that now with all plugins on my feed was still validating. Odd…I then reconnected Jetpack to my wordpress.com and my feed stopped validating and I was back to error 500.

    This may not be the proper support form to ask the question because the site is a wordpress.org site that I am connecting to a wordpress.com account but thought I would start here anyway.

    Thanks for the help…Steve

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    So I turned each plugin back on to find that now with all plugins on my feed was still validating.

    Hi there,
    We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

    WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

    Some JetPack solutions are here http://jetpack.me/support/
    Others are in the JetPack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

    However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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