Jetpack support doesn't respond to help requests

  • dizzedcom · Member ·

    Hello,

    I must have submitted five tickets over the last six weeks and not one ticket was replied to. I am still having the same issues and I cannot get ahold of anyone at Jetpack. Any suggestions on what I can do here to get some assistance?

    The blog I need help with is: (visible only to logged in users)

  • ninadpatil01 · Member ·

    Hi there!

    The site you’re referring https://www.dizzed.com/ is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

    Name Servers :
    jake.ns.cloudflare.com
    rose.ns.cloudflare.com

    This is a public forum which provides support only for the sites hosted on WordPress.com

    You can seek help for WordPress.org sites here: https://wordpress.org/support/

    You can post your question in WordPress.org forum:
    https://wordpress.org/support/forum/miscellaneous/#new-post

    For more information here is the support documentation link below:
    https://codex.wordpress.org/

    Thanks!

  • kokkieh · Staff ·

    Hi there,

    I do not see any Jetpack support tickets in the support history for this account. Only three forum threads, including this one.

    And I also don’t see any tickets in our ticket system referencing the site, dizzed.com, or your username.

    How exactly did you submit a ticket to Jetpack, and regarding which site? After you submitted the ticket did you receive an automated email containing a ticket number?

  • dizzedcom · Member ·

    Hello kokkieh,

    Thank you for replying. I submitted each support inquiry via

    Contact Support

    No, I never received an automated email containing a ticket #.

  • staff-zinnia · Staff ·

    Hi – Thanks for that information. Can you try to submit the ticket from a different web browser? Or clear the cache in your current one and try again. As mentioned, you should get a note back from Jetpack with a reference #.

  • dizzedcom · Member ·

    Hello lizkarkoski,

    I just submitted the support request again. No ticket # received. All I received was the following after I submitted the support request:

    Contact Support
    Thank you
    Your support request has been submitted to our team of Happiness Engineers. We will respond as soon as possible.

    No e-mail was received. I also checked my email and bulk folder. Nothing received.

  • dizzedcom · Member ·

    Anyone?

  • gemmacevans · Staff ·

    Hi dizzedcom,

    Which email address are you entering into the contact form? If you type the address here as normal, it will be redacted from the public but I’ll be able to see it.

    Thanks!

  • dizzedcom · Member ·

    Hello Gemmacevans,

    Certainlyy. It’s (email visible only to moderators and staff).

  • gemmacevans · Staff ·

    Thanks, let me look into this further and I’ll come back to you as soon as I can.

  • kraftbj · Staff ·

    Howdy!

    I’m a lead for Jetpack support and am working to duplicate the contact form failure. I was able to create a ticket on your behalf, so please check your e-mail and let me know if you have the response.

    We can work on that e-mail conversation to resolve whatever issues you’re having with Jetpack without making you wait for the contact form investigation.

    I apologize for the hassle and thank you for using Jetpack!

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