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  1. I'd like to speak with a representative who can view my admin page to see what plugins are necessary to update and which are not.

    The blog I need help with is

  2. is a wordpress.COM hosted site.

    You are confusing hosted sites and software installs.

    There is no FTP access to blogs and no blogger installed plugin capability. Those exist only on wordpress.ORG software installs and no upgrade alters that reality. WordPress.COM hosted sites have some built in plugins.

    No FTP access
    No blogger installed plugins

    If you require plugins see: Moving to Self-Hosted WordPress

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here

    The wordpress.ORG login link is here If you do not have an account yet then click Create an account and if you have lost an account password click Lost password?

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