loading video

  • Author
    Posts
  • #1106249

    williewhit52
    Member

    My video fails to load. It is under the size limitation and in the correct format.

    The blog I need help with is williamcwhitney.com.

    #1106351

    timethief
    Member

    Which video from which video provider are you referring to?
    And which instructions did you follow?
    See here > http://en.support.wordpress.com/videos/

    #1106428

    williewhit52
    Member

    I have the video upgrade on my site. I’ve posted several videos there before. I’m attempting to post a new video, which is approx 450 megs. I’m using the Add Media tab from my dashboard, and selecting a .MOV file from my computer. It takes forever to load, then after several hours of loading, it hangs up and does not complete. This has happened about 13 times.

    I have 13gigs of space, (paid upgrade) of which I’m using less than 1gig. Don’t know why this is so difficult this time, or why WordPress doesn’t have a phone line or instant message. Poor customer service, I guess.

    #1106437

    timethief
    Member

    I tagged this thread for Staff assistance with your videopress issue. Please subscribe to the thread and you will be notified when they respond.

    #1106572

    zandyring
    Staff

    Hi there,

    I’ve seen a few reports of this exact issue – it seems to be .mov files. You may have success in the short-term if you try to convert your file to .m4v format instead. In the meantime, we will track this down and fix it!

    Cheers!

    #1106589

    williewhit52
    Member

    Thanks. It seems to like the .m4v much better. Reduced the file size quite a bit and converted it and it finally loaded.

    #1106609

    zandyring
    Staff

    I’m glad that solution works for you!

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