Locked out of account because of deleted authentication app.

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  • #1317443

    I can’t log in because I have deleted the two step authentication app. I had to make another account to get contact with you, my normal username is “judithdeheus”
    My website is http://www.judithdeheus.com (!!!)

    I have accidentally deleted the two step authentication app, and now I am locked out of my accound. I hope you can give me acces to my account again. Please help me with this!

    You can send me an email with a code on: (email redacted)

    Thanks in afvance.

    The blog I need help with is judithdeheus2.wordpress.com.

    #1317524

    @csonnek I was hoping you could help me, because I saw another post where you managed to send a few people their codes.

    #1317733

    Were you contacted? I am in the exact same situation, as I got a new phone and it didn’t cross over.

    #1317736

    1tess
    Moderator Emeritus

    I put a modlook tag on this thread so staff will help. Subscribe so you be notified when there is a response.

    #1317739

    amightywp
    Member

    Hi judithdeheus2,

    I’ve sent you an email to the address on file for this account with steps required to authenticate your identity. Please respond to that message and we’ll see what we can do.

    @effervescentmae, if you’re having the same issues, you can go to the Password Recovery page here:

    https://en.wordpress.com/wp-login.php?action=recovery

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