Hi we have two wordpress.com accounts which have Google Authenticator app installed for security.
The iPhone which contained the Google Authenticator app to generate the one-time-passwords has been broken and the app is gone. There is no record of the Google Authenticator key or QR code so these cannot be installed on another device.
Please can a moderator/staff member advise how we can go about authenticating with WordPress to allow the Google Authenticator security to be removed or temporally lifted so we can use our usual login details to re-gain access and login to the blogs?
This is a very urgent situation please can someone help?