log in issues
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I’ve just recently starting working for the owner of this email and am new to WordPress. Glen, the owner, said it’s been three years since any changes were made to his business website and now I’m having trouble editing the pages. I select ‘edit’ and click on the page but nothing happens. I’ve googled this issue and see that it’s likely an issue with plugins. When I click on ‘plugins’ it says I need to ‘Enable Jetpack Manage’, I click on that and it takes me to another login page. I assume this is an admin login because it is not accepting the username and password. He has no idea what it could be and recovery is proving to be difficult because it’s not recognizing any of the possible user names. Please help!
The blog I need help with is: (visible only to logged in users)
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That site is not hosted by wordpress.COM and we cannot help you in this support forum.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
WordPress app support https://apps.wordpress.org/support/ -
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