haven’t ever yet been able to log into my new site, http://www.lakelandlaw.co.uk and password reset won’t recognise my email address – help appreciated, thanks
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/
With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
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