login issue

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  • #3022549

    triciasylvia
    Member

    I can’t log into my account from my page (triciasylvia.com) and it says I have the wrong username/email/password but I have the email with my username and email on it. I need access to my website for school/grades and I don’t understand why this is happening. The associated email is (email redacted)

    The blog I need help with is triciasylvia.com.

    #3022651

    timethief
    Member

    Your site is hosted by Bluehost, not by WordPress.COM.

    triciasylvia.com is hosted by CyrusOne
    Name Servers:
    ns1.bluehost.com
    ns2.bluehost.com

    This is WordPress.COM support and that site is not on our servers. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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