en WordPress.com Forums › Support Lost backup codes Author Posts September 13, 2017 at 3:07 pm #3017414 msantamaria123Member Hi, I have changed my phone number and lost my backup codes, since I have the two-step verification enabled, I cannot access to my account. The blog address is: https://viajandoabarlovento.wordpress.com/ I tried to recover my account using the form available, but I don’t have the activation link, backup codes and never bought something for my blog. Could you help me disabling the extra verification, so I can access and configure it once again with my new phone number. Kind regards, Maria September 13, 2017 at 10:37 pm #3017641 timethiefMember You will have to use the account recovery process https://en.support.wordpress.com/account-recovery/ https://en.support.wordpress.com/account-recovery/#account-recovery-form September 13, 2017 at 11:05 pm #3017646 darnelldibblesStaff Hi there, I have sent a single authorization code to the email associated with the account, so that you can temporarily disable two step authorization and regain access to your account. Please let me know if you have any other questions or issues. Thanks! September 14, 2017 at 7:50 am #3017668 mcsan16Member Hi Darnell, Thank you very much for your help. I was able to log in successfully :) Kind regards, Maria September 14, 2017 at 5:54 pm #3017684 darnelldibblesStaff Anytime! Author Posts The topic ‘Lost backup codes’ is closed to new replies.