Lost username/password. E-mail address no longer vaild.

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  • #683701

    ktkt2011
    Member

    Hi I REALLY hope you can help! Our company website was created using WordPress. I am at a dead end. I have been tasked with updating our site, however; the person who created the site is no longer with the company and nobody here knows the username or password for our site within WordPress. The e-mail address he may have used is no longer valid because we have switched our email provider since then.

    Is there a way to get this information re-set so we can obtain access to our website files?

    Thank you kindly for your assistance. I look forward to hearing from you.
    Kelly with Ampro, Inc.
    Blog url:

    #683923

    macmanx
    Staff

    Can you tell us what the URL of your WordPress.com blog is?

    #684074

    ktkt2011
    Member

    Yes it is: http://amproinc.com/

    I really hope you can assist. Thanks so much!

    #684075

    You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

    To clear up any confusion, WordPress.com and WordPress.org are two different entities.
    http://support.wordpress.com/com-vs-org/

    If you’ve lost your password for your self-hosted site, you’ll need to try one of these solutions:
    http://codex.wordpress.org/Resetting_Your_Password

    If you need further assistance, WordPress.org has a complete support site for self-hosted/installed versions of WordPress at:
    http://wordpress.org/support/

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