Lost website again!!!

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  • #1317414

    Servers
    I use your servers and built my website with WordPress last year. Over a week ago the site disappeared and it said when I tried to find it redirected to 1 and 1 I contacted them, they said an error probably due to hacking into the site. They told me to go to my domain owner LCN. I did and They confirmed it had been redirected to 1 and 1 and changed it back to your servers as this is where it should be. That was 2 days ago… But no site still. I am loosing business because customers cannot get to the site.

    #1317645

    timethief
    Member

    We don’t have a clue which site URL you are referring to because you failed to provide it. Would you please post it now?

    #1317646

    timethief
    Member

    I searched your other threads. is this the URL http://angelhealingwithsharon.co.uk/

    Are you trying to domain map to that domain from a free hosted WordPress.com blog? If so what is the underlying .wordpress.com blog URL please?

    If you would like to use your domain you will first need to purchase a domain mapping upgrade http://en.support.wordpress.com/domains/ set up domain mapping. http://en.support.wordpress.com/domains/map-existing-domain/

    After you make the domain mapping purchase here > Dashboard > Store > My Upgrades and do the primary blog set up it can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

    #1317660

    It is angelhealingwithsharon.com

    #1317714

    Ok now all servers are pointing to WordPress for both my domain names angelhealingwithsharon.com and angelhealingwithsharon.co.uk
    Why can’t I see my website this was rectified yesterday. Can someone please please help!!!

    #1317715

    auxclass
    Member

    You have no domain mapping for angelhealingwithsharon.com and you have repeatedly been ask over several months to post the blog here your-site.wordpress.com and you have refused and keep ranting about your lost site

    You are probably in the wrong forum as you keep referring to being hosted on another host –

    Until you tell us the base blog here you need help with NOBODY here can help you

    https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM.

    For more on the difference: http://support.wordpress.com/com-vs-org/

    #1317716

    I have been on my dashboard and I cannot find the button ‘store domains’ to map . I am following the process on the website and the next stage I need to do is go to this button, but I cannot see it.

    #1317718

    auxclass
    Member

    you have repeatedly been ask over several months to post the blog here

    your-site.wordpress.com and you have refused ……….

    Until you tell us the base blog here you need help with NOBODY here can help you

    #1317719

    timethief
    Member
    #1317720

    auxclass
    Member

    Thanks @TT – they have mapped angelhealingwithsharon.com/ to an empty blog

    No mapping for: angelhealingwithsharon.co.uk

    I cannot find the button ‘store domains’ to map

    Means they are either not Admin of that blog or they are in a WordPress.ORG installed blog Dashboard

    This has been going on for several months now – if they really had a blog here that was mapped then it should have content in it unless their log-in info was gotten by another person and that person deleted content-

    The mapping to an empty blog that the OP claims had a content in it before has me confused

    #1317721

    timethief
    Member
    #1317722

    auxclass
    Member

    @TT

    Thanks for the cache page – that is a WordPress.ORG installed blog on their own servers, which means they are in the wrong forum and will not be able to recover their content.

    But from their struggling I am not sure how they get things fixed unless they have a Webmaster of some sort to straighten their sites out for them

    #1317723

    timethief
    Member

    that is a WordPress.ORG installed blog on their own servers, which means they are in the wrong forum and will not be able to recover their content.

    Exactly. That site is not a free hosted WordPress.com blog and those are the only blogs we provide support for here. WordPress.com and WordPress.org are completely separate and have separate logins. If sharonelliott566743063 doesn’t have a username account at WordPress.org, click http://wordpress.org/support/ she can register one on the top right hand corner of the page that opens, so she can post there.

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