Manual renew settings, billed anyway

  • Author
    Posts
  • #1978949

    Even though my Upgrade settings are set at Manual Renew, I was still billed for an Upgrade renew. I also received an email prior to the billing explaining that my domain would expire if I didn’t renew, but was still billed anyway. I no longer want the domain.

    The blog I need help with is justaddwriter.com.

    #1979130

    kokkieh
    Staff

    I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

    #1979154

    druesome
    Staff

    Hi! I can see that you made a similar complaint in this thread:

    https://en.forums.wordpress.com/topic/still-billed-with-manual-renew-settings

    I’d be glad to help you cancel the domain and issue you a refund. After canceling the domain though, there’s no guarantee that you can get it back.

    http://en.support.wordpress.com/domains/cancel-domain/

    Let me know how you’d like to proceed. Thanks!

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