Hello, we own a domain since 2017, and want to map it to wordpress. When I try to map it, system says it is already mapped. The thing is a member of our project begin mapping it years ago , but we cannot find which account was used for this action.
How can we learn which account a domain is linked?
What’s the domain name so I can have a look?
I can map it on my end. Please select the Use domain I own option to properly map that domain.
Here are the step-by-step instructions:
It still gives the same error on the 4th step.
I still get the same error in the 4th step.
Hm, try to purchase the plan without adding a custom domain (keep the pudcaditu.wordpress.com for now) and we’ll add the domain mapping on our end.
Let us know once you got the plan. Thanks!
Our Domains team has informed me that the root of that subdomain (itu.edu.tr) is indeed mapped to a site owned by a different account.
This means that only the owner of that domain can map subdomains (such as pudcad.itu.edu.tr) to other sites.
we begin with the free one under the name: pudcadituedutr.wordpress.com
To clarify, we need to hear from the owner of the account that fstat mentioned in his reply. This is the only way forward.
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