Need help? Check out our Support site, then

Mapped my domain, but its not working

  1. unitedstatesprophecy

    I purchased domain mapping- I have undated the DNS at GoDaddy. I have followed your instructions on your site to a tee, and my blog is not mapped to my domain. It has been 5 days now. Please help!



    Thank you.

    The blog I need help with is

  2. Did you follow these instructions?

    Were you charged $ 13.--?

    Do you see charges etc at

    Dashboard >> Store >> My Upgrades
    Dashboard >> Store >> Billing History

  3. PS - I did not see any active Domain Mapping

  4. unitedstatesprophecy

    Yes paid 1300 through PayPal. It 's in My Upgrades dashboard.

    Yes I followed the istructions at-

    I called GoDaddy and confirmed everything on their end is good. DNS is t as you instructed.

  5. unitedstatesprophecy

    Is there another fee for this that I did not pay?

  6. No - only one fee

    Sometimes Domain Mapping fails - I flagged this for staff attention to review your account - they should refund the charges or give you a credit for you to do the domain mapping again

    The staff have a very good record of making sure you get the upgrades you pay for

  7. unitedstatesprophecy

    Thanks and good to hear. I hope this gets resolved today. Taking way too much of my time for what was made to look like a simple thing.

  8. You be welcome

    Usually domain mapping is simple - change things and wait from a few to 72 hours for the changes to reach the far corners of the internet

  9. unitedstatesprophecy

    Do you know how long it usually takes staff to make contact?

  10. Looks like your domain is not pointing to name servers yet. Please go to your domain registrar's site and log into the control panel. You will need to update the name servers as below:


    For more information, please visit the help documentation provided by the registrar and our support page:

    Let us know if you have any questions!

  11. unitedstatesprophecy

    I have already done this on Feb 20th I believe.

    Who is confirmation here:

  12. unitedstatesprophecy

    The problem is on your end. I called GoDaddy twice and they can do nothing because the DNS have already been changed to yours.

  13. unitedstatesprophecy

    OK - I just checked and the site is coming up now!

  14. Great to hear it's working now.

Topic Closed

This topic has been closed to new replies.

About this Topic