Mapping Domain

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  • #1096899

    gracelazuli
    Member

    I mapped my domain to a wordpress that I can’t remember the login or password for…
    I had an email issue and all my emails – including my registration emails, were deleted.

    The blog I need help with is wwwdotlazuliinteriorsdotcom.wordpress.com.

    #1096992

    kardotim
    Member

    It seems you’re currently logged into WordPress.com, but you don’t have any domain mapped to your blog. Could you please describe your problem in more detail?

    Thank you.

    #1096997

    gracelazuli
    Member

    yes – it makes me sound like an absolute ditz… but here goes…

    I set up an account nearly two weeks ago after I purchased a domain name elsewhere.
    I mapped my domain name, exited wordpress and left it for a week.
    I kind of forgot about it…
    in the mean time, my mail box exceeded its quota and I deleted heaps of emails – including the regsitration emails from wordpress… I also deleted my trash can – Mac user…
    When I tried to log in again to see if my domain name was mapped – I could not remember by username or password… nor did wordpress remember my email.
    So I re-registered and started again.
    This time wordpress says my domain is mapped to another wordpress blog… so I looked through my back details and I did in fact pay for the original domaim mapping… so its out there – I just can’t access and I can’t find anyone who can help me access it…

    #1096998

    kardotim
    Member

    I see. The domain lazuliinteriors.com is mapped to lazuliinteriors.wordpress.com, which is owned by a different account, other than ‘gracelazuli’, registered under your @hopeuc.com mail account.

    If you don’t have access to your account or forgot the password, you can request a new password over here.

    Please follow the instructions carefully. You’ll receive two separate emails during the reset process, so make sure you read them both. If you don’t receive the emails right away, check your spam folders as well. The confirmation emails can get caught in them sometimes :)

    #1097001

    lizmilani
    Member

    THANKYOU – you are awesome!!

    However – I updated my password, logged into that account – and its an account I had a year ago…

    I tried to map the domain to it and it said that the domain is mapped elsewhere…

    sorry!!

    #1097003

    kardotim
    Member

    Actually that’s not the correct account. Do you perhaps have another @hopeuc.com e-mail address? Please try using that to reset the account’s password.

    #1097010

    lazuli01
    Member

    hmmm… I actually don’t have another HopeUC address – my husband does, but he has his own blog…
    is there anyway I can get taht email address?? or prove who I am so I can get it??

    #1097028

    kardotim
    Member

    I’m sorry, we can’t give out such account information. The domain links to the http://lazuliinteriors.wordpress.com/ blog, maybe that rings a bell? :)

    #1097165

    gracelazuli
    Member

    OK – update…
    I’ve remembered the password and username for this account – I’ve even logged into it… I go to match the domain… and it says that its already registered to another blog… thing is, I bought this domain 2 weeks ago – I know I own it, I just can’t get to it…

    #1097263

    kardotim
    Member

    Are you sure you logged into the right account? if so, you should be able to go to https://lazuliinteriors.wordpress.com/wp-admin/paid-upgrades.php?page=domains . Here you can see that http://lazuliinteriors.com/ is set as the primary domain.

    Feel free to contact us if you have any other questions.

    #1097264

    lizmilani
    Member

    Hi – I have logged into all three of my accounts and I can’t see it listed there.

    My accounts are:

    (email redacted)
    gracelazuli
    lazuli01

    Can you please tell me how I can get to this website… do you need any proof of purchase from me??

    This is quite urgent for me.

    please respond… thank you

    #1097265

    kardotim
    Member

    I’m sorry, none of those account are associated with that account. I’ve just sent you an e-mail with more information.

    Thank you.

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