@sunburntkamel: I didn't mean to suggest it belongs on Wank's blog, I meant to point out wank's blog as a good source for finding out about wordpress criticism.
@disembedded: Every time I get frustrated with wordpress.com (which is a lot) because I:
- can't use Google Analytics
- can't use Google Webmaster Console
- don't have a fully integrated FeedBurner feed
- can't edit my template
- or I have to spend several hours coming up with a complicated hack to what should be a simple installation of a plugin
I stop and remind myself that it's my own fault for going with something that is free versus something I have complete control over. This is something I've caught myself doing quite often. I'll waste time building something with free tools instead of paying what would have cost a lot less than what my time is worth.
What I was trying to say in my original comment is that as a customer if you don't like a product you don't have to use it. And that is never a defense of a bad product or the suggestion that criticism should be suppressed. It is about customer/user empowerment. Once you realize you have control over a situation it doesn't bother you as much as it does when you're blaming someone else for it.
I recognize that my frustration with wordpress.com is because of my own choice and I don't blame them for the constraints I have to deal with for being on wordpress.com. It's not like I can't download my entire blog as an XML file and go install it where ever I want. The only thing they don't let me do is redirect engtech.wordpress.com to another hosting provider.
Anyhow, I've (as usual) completely diverged from what your original point was and instead used it as a soapbox for some of my general ideas that might not be specific to this case.
They should mention some of the bad stuff during the monthly roundup instead of just the positives. Like any company, if they don't pay attention to when they screw-up as well as when things go right then they'll be doomed to repeat their mistakes.