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"Media" and "Tag" button not working; Site Stats history not working

  1. fourstringfarm

    The Media, Tags, and Screen Options buttons do not do anything when I click on them. I can't upload any media or tags. The Site Stats history is not coming up, only a spinning circle. Also, the drop down on left side of screen from dashboard is slightly off-set to the right. This all started happening about two weeks ago.

    Can you let me know what is going on, and how to fix it? Thanks!

    The blog I need help with is

  2. Hello there,
    In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode.

    3. If you are running one of the browsers and versions listed at

    (a) Try clearing your browser’s cache

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS:

    Add both * and * to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.”

    4. Try using another browser.

    5. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary
    (c) And what any error reports you receive state.

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