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Media button not working

  1. I am Gwen at I haven't posted to my blog in awhile and just getting back to it. I wanted to add come photo's to my blog but my media button doesn't work. Or I get this thing to update m.player and then I get a bunch of stuff downloaded on my computer if I say yes to the download. I was able to add photo's to my library but can't get them in my post. Help? What am I doing wrong. Thanks.

    The blog I need help with is

  2. Hi Gwen,

    In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode.

    3. If you are running one of the browsers and versions listed at

    (a) Try clearing your browser’s cache

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS:

    Add both * and * to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.”

    4. Try using another browser.

    5. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary
    (c) And what any error reports you receive state.

  3. Thanks, I did all you said. Reinstalled Chrome and it is now working fine! Don't know what happened between this summer and today. Thanks for your help.

  4. Hooray! I love happy endings. Best wishes with your blog.

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