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Member can't log onto site

  1. one of my members is not about to access the site "" - here is her message below - can you please help.

    "I have tried numerous times to login into this web

    First time successful and since then its asked me to change
    Password but then won’t accept it

    Thank you

    User name is jwobrien2012"

    The blog I need help with is

  2. Has that member considered posting here to the support forum?

    I tagged this thread for Staff. Please subscribe to it so you are notified when they respond.

  3. It looks like she has accidentally created a blog but all she wanted to do was become a member to the site that I created. Can someone explain what she will need to do to now join my blog using her email as her user name.


  4. Hi there,

    What you're going to need to do is re-invite your friend to join your blog. You can do that by logging in to your blog's Dashboard and then clicking on Users, and then Add New, or just click here:

    Make sure you invite her via email as opposed to via username in case the username she provided is in some way incorrect.

    She will get an email which looks like this:

    And all she needs to do is follow the instructions I've included on it. She'll need to fill out this form:

    To create a new account without a blog. She then can accept the invitation you had sent!

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