MISSING 23,000 BLOG MEMBERS!!!!!!!

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  • #3177997

    rmgrady40
    Member

    when I changed my blog from : http://www.ogradypublishingcompany.com/blog/wp-login.php to: http://doctorchristiansblog.wordpress.com I was told I couldn’t import this large membership into the new blog, Why not? How could WordPress do this to me after I spent a decade building a good blog? Files and technology do not just disappear, right? Why can’t you search my old blog and import the membership’s e-mails? I have sent a number of replies to the emails WordPress has sent me asking houw my NEW BLOG is doing? NO REPLIES FROM WORDPRESS. I suspect I won’t be hearing from you either!

    The blog I need help with is doctorchristiansblog.wordpress.com.

    #3178621

    Hi rmgrady40,

    WordPress has sent me asking houw my NEW BLOG is doing? NO REPLIES FROM WORDPRESS.

    This forum thread is the only support request we have received from you. Were you logged in to a different account when contacting us through this form?

    https://wordpress.com/help/contact

    ogradypublishingcompany.com is no longer an active site but I’ve found a few details. The domain was registered with Wild West Domains (through TotalChoice Hosting) and was last pointing to a site created with iWeb and hosted by Arvixe.

    Why can’t you search my old blog and import the membership’s e-mails?

    ogradypublishingcompany.com was not hosted on WordPress.com, which means do not have any access to the site itself, the content or member database.

    I was told I couldn’t import this large membership into the new blog, Why not?

    Can you tell me more about the membership information you are trying to import to doctorchristiansblog.wordpress.com? It is a list of email address for people who signed up to receive email updates about ogradypublishingcompany.com?

    #3179222

    rmgrady40
    Member

    I am totally confused, now, because my blog was with word press for a decade. When I opened up my blog, I was able to see the entire list of email members on my word press blog site. Before I changed to the new word press blog site: http://doctorchristainsblog.wordpress.com. I had 23,000 blog members and their email addresses on my old WordPress site: http://www.ogradypublishingcompany.com/blog/wp-login.php.

    I just don’t understand how all of this Internet Holstein and WordPress operates, because, since I could see all of that information on my blog, I could not understand why my articles could be imported( over 100 of them ) and I was unable to import the 23,000 members from my blog.

    I would like an explanation for why WordPress did not help me protect my blog that have 23,000 members ?

    Rannygrady

    #3179546

    fstat
    Staff

    Hi there,

    Let me try and clear the confusion.

    WordPress.com is a hosting provider like the one you used to host your blog previously. Both WordPress.com and your previous host use the free and open source WordPress software (found at https://wordpress.org/) to create and manage sites.

    When you transferred your content on our platform you could have transferred your subscribers as well. The thing is that we don’t have any record of ever contacting us to help with your subscribers or site migration.

    As you understand we had no control over your previous site and we could have only assisted you in the transfer. Not perform the transfer ourselves.

    I suggest contacting your previous host and ask them to restore your site or provide you with a backup of it. Then we can try and help you transfer your subscribers.

    • This reply was modified 2 months by  fstat.
    #3180263

    rmgrady40
    Member

    I have a source file with the emails of 23,000 addresses that could be imported from this file.

    If you can help, please send me the help, and save my blog. Forward contact information or import information that my IT guy can use to have my new blog membership saved

    Ranny Grady

    #3180840

    supernovia
    Staff

    > I have a source file with the emails of 23,000 addresses that could be imported from this file.

    What did you use to export this — what URL did you export from? What format is it in right now? It sounds to me like these were not subscribed using Jetpack (which among other things includes our subscription services) so a direct import may not be possible, but if you’ll send more information on where you generated the list, that would help.

    I noticed too that doctorchristiansblog.wordpress.com is only two months old — it does not have a rename in its history, at least not a rename from an existing WordPress.com address to the new one.

    And the other name you mentioned has never been hosted on our servers:
    https://securitytrails.com/domain/ogradypublishingcompany.com/history/a

    If you had a Jetpack connection once (which is what we would anticipate if your subscribers are to be transferred here) could you remember which username it was connected under? I see no history of it on this account, which again is only a few months old.

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