ModLook I need support from staff
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Hi, I purchased heatherkipp.com but I am not able to access it. It keeps saying I have paid and have $18 WordPress credits and then when I go to set up the domain, it says that purchases are disabled. I tried to do a dispute through PayPal but I canceled it because I got an automated email saying that I would get charged an extra $20 to dispute. Anyway, please help me!!! I do not know how to make my heatherkipp.com show up and how to use the WordPress credits to purchase it?
The blog I need help with is: (visible only to logged in users)
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The crux of the issue is that the domain registration did not go through properly and the system applied credits to your account due to the fact that your payment DID go through.
Typically, I just advise users to try to register the domain again, and this usually always works. That said, your dispute filing may have resulted in purchases being blocked.
So, for the moment, please try to register heatherkipp.com and tell me what happens. If it works, great, if not, we will go forward from there.
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Hi. No, it will not work. Still shows credits but will not allow me to use them. Please cancel and issue refund. Many thanks.
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Can you please check with your bank, from our end the payment is showing as having been reversed. Probably as part of the dispute you filed. Once this happens, we are unable to issue a refund unless the dispute is canceled.
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It looks like my colleague is working with you via email.
In order to keep things all in one place, why don’t you continue your conversation there and we’ll get this all sorted out.
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