Money refund

  • Author
    Posts
  • #1070081

    purpleside11
    Member

    Can somebody please help me!
    Who should I contact if I didn’t receive money refund for canceling my domain and custom design?
    Thanks so much.

    The blog I need help with is purplesideoflifedotcom.wordpress.com.

    #1070194

    raincoaster
    Member

    Have you double-checked the Upgrades page to make sure the request went through?

    #1070198

    purpleside11
    Member

    There is nothing under the Upgrades page. Thank you.

    #1070292

    kathrynwp
    Staff

    It looks like your payment was made by echeck and has been canceled.

    Have you checked your PayPal account to see if the funds are there? If the payment was canceled before it cleared, then the funds wouldn’t have been withdrawn from your bank account. If the payment was canceled after it cleared, the funds should have been returned to your PayPal account.

    Please let me know.

    #1070313

    purpleside11
    Member

    Yes, I paid for it with Pay Pall account and I cancelled it before funds were withdrawn from my bank account.
    The money was taken from my bank account two days later but I didn’t get any refunds back yet.

    I checked both Pay Pall and bank account and nothing is there. Thanks for help.

    #1070346

    kathrynwp
    Staff

    Thanks for the information. I’m investigating and will keep you posted.

    #1070350

    kathrynwp
    Staff

    Hi there, I checked with our payment team and the funds should be reimbursed to your PayPal account within 7-10 business days. Please let us know if you need further assistance.

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