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Move name servers and followers to

  1. Hi,

    This post jumps off my previous forum post here:

    I just got off the phone with blue host (who is hosting for our new site The site was at the temporary domain of However, we are ready to go live.

    Blue host had me change the URL settings to our real domain of, which I did, and told me the next step was to contact you for the following 2 purposes:

    1. Direct your name servers to blue host at and

    2. Migrate my followers from to our new self-hosted site at

    Can you please help me with this so I can begin working on our new self-hosted site?

    The blog I need help with is

  2. thistimethisspace

    I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. The subscribers have been moved as requested.

    Your domain is registered at, go to their site and log into the control panel to change the nameserver records of your domain.

    Please let us know if you need any further assistance!

  4. I had around 140 total subscribers on my site (including subscribe by email) and now I only see 19. This is not correct.

  5. These were the followers that have been transferred: Subscribers: 11 Email Subscribers: 112

    Otherwise please try to disconnect/connect the Jetpack widget in your self-hosted blog and reply back when that's done. This way I can check if everything is setup correct.

    Looking forward to your reply.

  6. Do I need to move the name servers in GoDaddy first? I can't seem to get back to my site, just the one.

  7. Yes, the domain's nameservers are still pointed to your site. Since the domain is registered at, go to their site and log into the control panel to change the nameserver records of your domain. You'll need to point the nameserver records to your new hosting provider.

  8. OK, I just did that. Does this take some time to propagate?

  9. OK, looks like it propagated and the self-hosted site is now live. I de-activated and reactivated the Jetpack widget. Can you migrate over our followers now?

  10. OK, I'm not sure what happened but all the CSS changes I made to the self-hosted site just went away. It was working fine until about 3 minutes ago. How can I fix this?

  11. And what are the name servers if I need to switch back?

  12. Just to keep you updated, I switched the name servers back to's so I could launch an email for tomorrow morning. I can switch back to bluehost when the CSS is updated.

  13. I don't see any CSS issues on your current blog. Let me know when the nameservers have been changed and I'll transfer the subscribers for you. Please don't forget to disconnect/connect Jetpack when the nameservers have been propagated.

    Note that the propagation process can take up to 72 hours (though usually much less). During that time, you may also receive a warning message in your browser about "redirect errors". Unfortunately, we have no control over this as it all depends on how often your internet service provider updates their records. Please rest assured that everything is proceeding normally with your domain.

  14. There are no issues on my blog, it's the self-hosted site that isn't updated. When I de-activated then reactivated Jetpack yesterday for the self-hosted site per your request, all of the CSS changes I made to the self-hosted site to match my site got deleted. This took a lot of time/work, and I'd like it fixed.

    Also, my site now says I have 0 followers, and I had 140. Please address these errors. They need fixing. Thanks.

  15. Regarding the CSS issue. It's broken because on your self-hosted site the domain is set as your primary domain, but you've pointed the domain's nameservers back to

    Please follow these steps:

    1: Point the domain's nameservers to Bluehost 2: Make sure Jetpack is connected once the nameservers are changed 3: Reply back in this thread so I can make sure the connection is working and you're followers are on the right place

    Thank you!

  16. I'll have to wait a couple days to do that, probably Friday, because we're having a lot of traffic to the site within the next couple of days and I can't risk any design/functionality errors.

    Just to repeat, I updated the CSS about 2 months ago to match the site and everything was fine until I de-activated and reactivated Jetpack yesterday. The name servers were pointed at Blue Host, but with no quick CSS fix, I pointed them back to until this could be fixed. I don't know if simply pointing the name servers back to Blue Host will fix this issue.

  17. I don't know if simply pointing the name servers back to Blue Host will fix this issue.

    I think it will, but feel free to contact me again on Friday or in the weekend (whatever works best for you) and I'll help you out as quick as possible.

    In addition to the CSS, you might want to make sure that you have the same Custom CSS running on your self-hosted site. This is the Custom CSS you have now: .We can check that again on Friday to see if it's all correct.


  18. OK, thanks.

  19. So we're going to need to stick with the domain for another week or 2. Could you put my followers back there for the time being until we're ready to go to Right now, it's showing I only have 10 or so.

  20. Just to be sure, do you want me to move them back from to ?

    Looking forward to your reply.

  21. No.

    You guys were originally moving my followers from our Cavalier Strategy site to my self-hosted site (currently hosted by Blue Host). You removed my followers from our site but now I need them back there. I don't know where they currently live on your end.

  22. I've just moved them back to your blog.

  23. Thank you! I'll let you know when I'm ready to move them to

  24. Looks like the plan is to move over to Friday.

    Will some one be standing by to migrate my followers over by the end of Friday?

  25. Sure thing. Just let us know in this thread and we'll take care of it.

  26. OK, I just changed the nameservers over to Blue Host. Please migrate my 162 followers from my hosted site to my self-hosted site. Thanks!

  27. Did you connect Jetpack? I don't see the site listed on your account. Please try to reconnect Jetpack, or disable/enable the plugin.

    Looking forward to your reply.

  28. OK, Jetpack is now connected.

  29. The followers have been moved :)

  30. Thank you.

    I published a post this morning, and it looks like my email subscribers got 2 emails instead of one. Do you know why?

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