Move name servers and followers to wordpress.org

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  • #1608878

    jhaber33
    Member

    Hi,

    This post jumps off my previous forum post here:

    https://en.forums.wordpress.com/topic/moving-email-subscribers-to-wordpressorg?replies=4#post-1540846

    I just got off the phone with blue host (who is hosting for our new wordpress.org site thecavalierstrategy.com). The site was at the temporary domain of http://69.195.124.133/~thecava3. However, we are ready to go live.

    Blue host had me change the URL settings to our real domain of thecavalierstrategy.com, which I did, and told me the next step was to contact you for the following 2 purposes:

    1. Direct your wordpress.com name servers to blue host at Ns1.bluehost.com and Ns2.bluehost.com.

    2. Migrate my followers from wordpress.com to our new self-hosted site at wordpress.org.

    Can you please help me with this so I can begin working on our new self-hosted site?

    The blog I need help with is thecavalierstrategy.com.

    #1608975

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1609103

    kardotim
    Member

    The subscribers have been moved as requested.

    Your domain is registered at GoDaddy.com, go to their site and log into the control panel to change the nameserver records of your domain.

    Please let us know if you need any further assistance!

    #1609118

    jhaber33
    Member

    I had around 140 total subscribers on my wordpress.com site (including subscribe by email) and now I only see 19. This is not correct.

    #1609119

    kardotim
    Member

    These were the followers that have been transferred:

    WP.com Subscribers: 11
    Email Subscribers: 112

    Otherwise please try to disconnect/connect the Jetpack widget in your self-hosted blog and reply back when that’s done. This way I can check if everything is setup correct.

    Looking forward to your reply.

    #1609120

    jhaber33
    Member

    Do I need to move the name servers in GoDaddy first? I can’t seem to get back to my wordpress.org site, just the wordpress.com one.

    #1609122

    kardotim
    Member

    Yes, the domain’s nameservers are still pointed to your WordPress.com site. Since the domain is registered at GoDaddy.com, go to their site and log into the control panel to change the nameserver records of your domain. You’ll need to point the nameserver records to your new hosting provider.

    #1609125

    jhaber33
    Member

    OK, I just did that. Does this take some time to propagate?

    #1609138

    jhaber33
    Member

    OK, looks like it propagated and the self-hosted site is now live. I de-activated and reactivated the Jetpack widget. Can you migrate over our followers now?

    #1609140

    jhaber33
    Member

    OK, I’m not sure what happened but all the CSS changes I made to the self-hosted site just went away. It was working fine until about 3 minutes ago. How can I fix this?

    #1609141

    jhaber33
    Member

    And what are the wordpress.com name servers if I need to switch back?

    #1609148

    jhaber33
    Member

    Just to keep you updated, I switched the name servers back to wordpress.com’s so I could launch an email for tomorrow morning. I can switch back to bluehost when the CSS is updated.

    #1609164

    kardotim
    Member

    I don’t see any CSS issues on your current WordPress.com blog.
    Let me know when the nameservers have been changed and I’ll transfer the subscribers for you. Please don’t forget to disconnect/connect Jetpack when the nameservers have been propagated.

    Note that the propagation process can take up to 72 hours (though usually much less). During that time, you may also receive a warning message in your browser about “redirect errors”. Unfortunately, we have no control over this as it all depends on how often your internet service provider updates their records. Please rest assured that everything is proceeding normally with your domain.

    #1609178

    jhaber33
    Member

    There are no issues on my WordPress.com blog, it’s the self-hosted site that isn’t updated. When I de-activated then reactivated Jetpack yesterday for the self-hosted site per your request, all of the CSS changes I made to the self-hosted site to match my WordPress.com site got deleted. This took a lot of time/work, and I’d like it fixed.

    Also, my WordPress.com site now says I have 0 followers, and I had 140. Please address these errors. They need fixing. Thanks.

    #1609181

    kardotim
    Member

    Regarding the CSS issue. It’s broken because on your self-hosted site the domain thecavalierstrategy.com is set as your primary domain, but you’ve pointed the domain’s nameservers back to WordPress.com

    Please follow these steps:

    1: Point the domain’s nameservers to Bluehost
    2: Make sure Jetpack is connected once the nameservers are changed
    3: Reply back in this thread so I can make sure the connection is working and you’re followers are on the right place

    Thank you!

    #1609182

    jhaber33
    Member

    I’ll have to wait a couple days to do that, probably Friday, because we’re having a lot of traffic to the site within the next couple of days and I can’t risk any design/functionality errors.

    Just to repeat, I updated the CSS about 2 months ago to match the WordPress.com site and everything was fine until I de-activated and reactivated Jetpack yesterday. The name servers were pointed at Blue Host, but with no quick CSS fix, I pointed them back to WordPress.com until this could be fixed. I don’t know if simply pointing the name servers back to Blue Host will fix this issue.

    #1609184

    kardotim
    Member

    I don’t know if simply pointing the name servers back to Blue Host will fix this issue.

    I think it will, but feel free to contact me again on Friday or in the weekend (whatever works best for you) and I’ll help you out as quick as possible.

    In addition to the CSS, you might want to make sure that you have the same Custom CSS running on your self-hosted site. This is the Custom CSS you have now: https://thecavalierstrategy.wordpress.com/wp-admin/customize.php?url=https%3A%2F%2Fthecavalierstrategy.wordpress.com%2Fwp-admin%2F .We can check that again on Friday to see if it’s all correct.

    Cheers!

    #1609185

    jhaber33
    Member

    OK, thanks.

    #1609273

    jhaber33
    Member

    So we’re going to need to stick with the wordpress.com domain for another week or 2. Could you put my followers back there for the time being until we’re ready to go to WordPress.org? Right now, it’s showing I only have 10 or so.

    #1609274

    kardotim
    Member

    Just to be sure, do you want me to move them back from http://www.agenteducationcenter.com to thecavalierstrategy.wordpress.com ?

    Looking forward to your reply.

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