My account confirmation email has not been sent to me, what do I do?

jamielhackbarth · Member · Aug 18, 2014 at 7:50 pm
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I set-up my account months ago and never received a confirmation email which I need in-order to post. I have tried numerous times to resend the email and I still have not received anything. I also have checked spam and no luck there either.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Aug 18, 2014 at 7:52 pm
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Please check in your “social” tab in Gmail, if you use it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
jamielhackbarth · Member · Aug 18, 2014 at 8:09 pm
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I did and it is not in there as well. Thank you for tagging this for staff.
amightywp · Member · Aug 25, 2014 at 2:30 pm
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Hi there,

Thanks for getting in touch! This is a weird one. I have put this in front of our developers and as soon as they have any information on it I will let you know!
amightywp · Member · Aug 25, 2014 at 2:46 pm
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People are on top of things today! I just heard back from one of the guys who handles things in that department, and he was able to verify that when he just sent resent the verification email to your address on file, it left our system normally. It should be sitting in your box waiting for you!
jamielhackbarth · Member · Aug 26, 2014 at 1:38 am
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Thank you for helping me out. Unfortunately, I still have not received the confirmation email, but I did receive an email to change my password. Which I did successfully, but it still says I am unable to publish because I need to confirm my account via email but I still don’t haven’t received an email even after I continue to click for it resend to my account. Is there another way to fix this?
amightywp · Member · Aug 26, 2014 at 7:02 am
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There is a link to send the confirmation email to another address. Since we have confirmed that the email is leaving our system, it looks like there may be a problem with it perhaps not hitting your end right. Can you try sending it to a different email address?
superkooks · Member · Aug 26, 2014 at 7:29 am
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Well 2 of my friends has the same problem.They haven’t got there commfirmation email for their account so they can’t login.
amightywp · Member · Aug 26, 2014 at 8:49 am
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Hi Superkooks,

Could you please have them post to the forums in new threads so that we can talk to them directly? We’ll be happy to discuss it with them, but we do have to work directly with them.

Thank you!
superkooks · Member · Aug 26, 2014 at 8:56 am
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They do not have acounnts.
amightywp · Member · Aug 26, 2014 at 10:02 am
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What are the email addresses which they are not receiving emails at? You can post it here, the email addresses will appear as [redacted] and only staff will be able to see them.
superkooks · Member · Aug 26, 2014 at 9:08 pm
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I think I should talk to them beforeI post.
superkooks · Member · Aug 26, 2014 at 9:09 pm
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Sorry about the I
superkooks · Member · Aug 27, 2014 at 5:37 am
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How do you do redact.
raincoaster · Member · Aug 27, 2014 at 7:03 am
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You don’t.
superkooks · Member · Aug 27, 2014 at 7:06 am
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So just type it in?
raincoaster · Member · Aug 27, 2014 at 7:14 am
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Yes, just type it in. The software automatically detects it and munges it so we can’t see but staff can.
superkooks · Member · Aug 27, 2014 at 7:25 am
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1st person:
(email visible only to moderators and staff)

I have the second ones email adress but I want permission first.
superkooks · Member · Aug 27, 2014 at 7:25 am
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Nic I se it has redacted.
amightywp · Member · Aug 27, 2014 at 8:14 am
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Hiya,

We have no record of an attempt by that email address to create an account here with us. If they are running in to issues it is likely before they reach the account creation point.

If you could direct them to go to https://signup.wordpress.com/signup/?user=1 if they want to create an account without a blog or to https://signup.wordpress.com/signup/ if they want to create an account WITH a blog.

If they run in to any issues during the process, I’ll need the details of what is going wrong, please!

Thank you very much in advance.

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