My domain expired and it is impossible to renew it

  • Author
    Posts
  • #1038119

    javierlight5
    Member

    Hi there,

    My domain (http://galacticow.com) has expired and when I’m trying to renew it, there is no way to do it.

    The next message appears:

    “One or more of your domain subscriptions has expired. You can renew your domain subscriptions by clicking the “Renew” button in My Upgrades. If your domain registration has expired and you can’t see the “Renew” button in My Upgrades, you should contact support immediately.”

    So that’s what I’m doing, I’m “contacting support immediately”.

    I hope it will be fixed as soon as possible.

    Waiting for some news,

    Javier Light, co-creator of Galactic Cow.
    Blog url: http://galacticow.wordpress.com/

    The blog I need help with is galacticow.com.

    #1038287

    timethief
    Member

    This thread has been flagged for Staff assistance.

    #1038310

    macmanx
    Staff

    Only the user who owns the domain can renew it, so you’ll need to be logged in as that user.

    #1038315

    javierlight5
    Member

    I’m the admin of that blog, shared with 3 other admins. I supposed that I was also the owner of that blog.

    Do you mean that only the wp user that purchased that domain can renew it?

    #1038320

    timethief
    Member

    Who registered the blog ie. which username account registered the blog? That username account owns the blog and is the Admin of the blog and purchased the upgrade.

    #1038329

    javierlight5
    Member

    Ok, now I think I get it. I’ve contacted with the person who purchased that domain and we’ll try it tomorrow.

    If it’s solved tomorrow I will report it here, and then I will close that topic as fixed.

    Thanks for your help.

    #1038330

    macmanx
    Staff

    A different user purchased the domain, and only that user can renew it.

    #1038366

    javierlight5
    Member

    New stuff.

    I’ve talked with the user who purchased that domain and he says that the option “renew domain” exists in his account, so I think we can set this topic as solved. It was just as you said.

    Thanks everyone for your quick and helpful answers.

    #1038375

    macmanx
    Staff

    You’re welcome!

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