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My domain is missing

  1. Hi,

    I registered a domain with WordPress but recently migrated my site to Square Space. I didn't see an option to re-register or renew the domain or unlock it so I could transfer it and then I went traveling and came back to find my site URL wasn't working.

    I've looked it up in WHOIS and it says its not registered to anyone, however, when I search it on a domain registrar, WordPress or Squarespace - it says it is taken.

    Is there anyway you can take a look to see if its possible for it to be released, so I can register it again? It feels like it is stuck in limbo. My account with the free domain registration expired on 12/22/16 and the site worked for about a month after that, but in the past few weeks it has been down.

    Thanks!

    Thanks!

    The blog I need help with is harmonizedhealinglw.wordpress.com.

  2. Hello -

    Is it harmonizedhealinglw.com that you need help with? This domain is in redemption. In order to restore it to your account our domain partner charges an $80 fee. Please verify that you agree to that payment and we can move forward with the redemption process.

  3. Hey Liz,

    Thanks for your reply.
    I'm just wondering why your domain partner never sent me any notifications or warnings or offers about renewal. I'm not a web developer and I came to WordPress because I needed help getting started. I decided I prefer Square Space's interface, but I don't remember seeing any options to transfer my domain.

    It's an uneasy feeling for someone with little experience to not be informed about pending changes that have the potential to cost 8X as much as the original cost of the domain and cause a major headache and lapse for business.

    To answer your question, yes - that is the domain. But why was I not notified about renewal ? I have a feeling that since the domain was tied into WordPress's hosting offer, you all have maybe overlooked this very important piece and for novice web publishers, this can prove costly.

  4. Hello -

    I'm just wondering why your domain partner never sent me any notifications or warnings or offers about renewal

    These emails are sent to the email address listed on your account at wordpress.com/me/account/

    I don't remember seeing any options to transfer my domain.

    Your domain can be transferred. We'd need to restore it to your account first. Here's the transfer instructions: https://en.support.wordpress.com/transfer-domain-registration/

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