My phone number

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  • #3353290

    dragons4me3
    Member

    All I need to do is change my phone number since I had to get a new one. I was able to sign in this time because I have 5 backup codes left to use. I’ve been having to use them because I still haven’t figured out where you have the phone number you were using to send me my authenticator codes. Do you automatically send more codes when all ten are used up? Where do I change my number? Is there some page where instructions about how to change information on your profile is found? Is there some reason it is not on the page with my name and photo and email?

    The blog I need help with is dragons4me3.com.

    #3353654

    kokkieh
    Staff

    Hi there,

    Where do I change my number? Is there some reason it is not on the page with my name and photo and email?

    On the Account Settings page where your photo and email appears, click the Security tab:

    https://wordpress.com/me/security/two-step/

    You can find instructions for changing this here:

    https://en.support.wordpress.com/security/two-step-authentication/

    Do you automatically send more codes when all ten are used up?

    No, we don’t. Backup codes can only be generated and printed out from the 2FA settings page. Automatically generating new ones and emailing them to you would make 2FA completely useless, as the whole purpose of it is to have an additional form of verification so someone cannot access your account if they somehow managed to gain access to your email account.

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