Working through intermediaries is not the best course of action. Below is the troubleshooting drill your client will have to use.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. If your client is not successful she needs to log in and post into this thread to let us know:
(a) Exactly what kind of device she is using to connect to the internet and to WordPress.com.
(b) What the URL of the site you refer to is.
(b) Exactly which browser (and version of it) she is using by checking here if necessary http://www.whatbrowser.org/
(b) And what any error reports she receives state.