My stats are not working

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  • #1517503

    Hi Eurello,
    I followed all instructions but there is no change: I see stats but when I click ‘show all’ the circles keep turning.
    I normally load them in my-stats (first link you listed) but the other link doesn’t load them either.
    JavaScript was already enabled in Chrome. I enabled it in IE.
    Sincerely,
    Peter

    #1517505

    eurello
    Staff

    Hi Peter – What ‘show all’ option are you clicking? Do you mean the Summaries links?

    Could you please clear your browser cache just to make sure nothing’s cacheing?

    Are you running any firewalls or third-party security software? If so, would you mind checking with those temporarily disabled?

    Also, if you’re running and extensions or add-ons with the browser (including and especially ad blockers), please try with those disabled too.

    #1517506

    YESS ! Got all of my stats back again.
    Hi Eurello,
    When none of your suggestions solved any problems, I tried re-installing GoogleChrome. This finally appeared to be the solution.
    Thanks for your patience and support.
    Happy blogging!
    Peter

    #1517507

    eurello
    Staff

    Hi Peter – Awesome, I’m glad you figured it out! :)

    #1517508

    gsiska
    Member

    Thank you for all your words of wisdom. As soon as I have time I’m going to read through this and make sure I have installed the programs properly.

    :)

    #1517511

    ksvava
    Member

    Hey Peter

    I am still sure that there is something wrong with my stats. I posted a blog yesterday and only one visitor and none today! If you look at the overview of my stats, there is a huge difference between months. Even those months that I did not blog, I had alot more views then since this problem started to occur. I had 900 views last month and I´ve only had 77 this month. There is something wrong?

    #1517512

    eurello
    Staff

    Hi @ksvava – I don’t think anything is wrong with your stats. I logged out and clicked around on your site and all my clicks were recorded. I agree that your views have declined, though. I looked at some of your October stats, and you used to get a lot of referrals from Facebook and you haven’t lately. Do you still post all your new post links on your Facebook page? If not, that would explain why your visits are falling off.

    Also, I note that you have your blog set as not to be indexed by search engines. This means your site won’t appear in Google, etc. If you wanted to increase your traffic, you could change that here:
    https://ksvava.wordpress.com/wp-admin/options-reading.php

    #1517513

    sophiahudson
    Member

    Similar things are happening to me. Sometimes, my visitor count will go up, but my view count will not. Other times, a viewer from a new country will be shown on the map, but not in the bar graph. I’m quite confused. Help?

    #1517514

    Sorry Sophia and Ksvava, I’m not much of an expert so I’m afraid I can’t help you out on this one. Have you tried re-installing your browser yet?

    #1517515

    sophiahudson
    Member

    It’s on all browsers. My phone, my kindle, my computer, they’re all showing the same thing.

    #1517516

    ksvava
    Member

    Yes, I always post all my blogs streigth to facebook. I am not looking for more traffic, just want to observe the traffic I am getting from facebook and Twitter.

    This has been working since I started on WordPress, it´s just november that hasn´t been normal.

    #1517517

    eurello
    Staff

    Hi @ksvava – If you want to satisfy yourself that those clicks are being recorded, you can go to File->New Incognito Window in your Chrome browser. Then, load your Twitter page and click on a link to your blog. Don’t log into WordPress.com in your Incognito Window, but click around.

    It can take some time for those clicks to be recorded in your stats, but you should see them there the next day. You should see at least one referral from Twitter.

    #1517520

    purepumpkin
    Member

    I agree with Time Thief’s November 9th statement: “Comments are gold . . .

    In the last few days, I’m suddenly getting comments on an old post (http://feelingsafeagain.com/2013/06/30/resources-for-clinicians/) However, the comments are not translating into stats.

    Here’s one example. Yesterday was December 10th. I got eleven comments. However, when I look at my stats, I see only three views.

    This is a minor glitch in an otherwise amazing experience. I thought I should bring it to the forum sooner rather than later. Thank you in advance for whatever help you can give me.

    #1517521

    eurello
    Staff

    Hi there – It’s possible for people to comment on your post without actually visiting your site — they can comment from a subscription email or from the WordPress.com Reader.

    Additionally, I notice from looking at this post that you seem to have been approving some spam comments. This can cause problems for your site, because the more spam you approve, the more spammers will target your site. It can be very difficult to tell the difference between spam and legitimate comments, but these articles might help:
    http://dailypost.wordpress.com/2013/09/25/whats-the-deal-with-spam/
    It really is spam

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