"My Stats" page not loading: "javascript:void(null)"?

  • Author
    Posts
  • #917016

    nitoxi
    Member

    It’s spinning for a couple of days now and at leat in my case I can’t see any details in the page (clicking Referres, Clicks etc. doesn’t work for me). During this period of crisis ;), one way to view your detailed stats is –

    1. Go to your stats page
    2. Click on the “views today” link for the details of today
    3. To check the details for the past day, just change the URL in the address bar to have the previous date, i.e.
    as of today it ends in “&day=2012-06-16”
    change it to
    “&day=2012-06-14” to check the details of 14th June.

    #917017

    shoreacres
    Member

    Just to confirm, they are working on it. I received a request for a screen cap of my error console, and some other information. I’ve sent it off, and received a nice “thank you”.

    So – patience, I think.

    #917018

    cedarstrip
    Member

    Add one more to the list. I first noticed trouble on 6/14

    #917023

    mjwrightnz
    Member

    I’ve been having the same problem for the last 10 days under IE9, Win 7 SP1 with latest patches. It works intermittently, cache clearing doesn’t fix it.

    #917024

    iwriteirate
    Member

    Add me to the list. Started on 6/13.

    #917025

    supernovia
    Staff

    We’ve got some good leads and will update you soon. Thanks, all. And thank you, @oldpapyrus , for an interim workaround :)

    #917026

    nilandgraff
    Member

    Me too :/

    #917027

    shoreacres
    Member

    @supernovia ~ Working fine, both bar graph and notifications tab.

    Many thanks!

    #917028

    cnahr
    Member

    Stats are working again here! Good job!

    #917033

    supernovia
    Staff

    Here’s a huge thanks to all of you: we were able to solve this because of the details you submitted. Cheers!

    #917035

    perribirney
    Member

    Thanks so much to you for getting the STATs working again. Much appreciation and Double Cheers!

    #917038

    nitoxi
    Member

    @supernova: no problem :).

    #917040

    muskmellon
    Member

    I feel very lonely as the whirling W continues. I will be on a plane for most of tomorrow so will give it another go on Sunday. Thanks, David

    #917042

    You’re not alone, muskmellon. That Eternally-Loading “W” plagues me, still. :(

    Will keep checking over the next few days for change.

    Thank you,
    Jess

    #917044

    raivenne
    Member

    Adding my name to the list of those still plagued by that continually clocking “W”.
    * deep sigh of frustration *

    #917047

    supernovia
    Staff

    Ah, now that is a head scratcher, @muskmellon, @lovethebadguy, and @raivenne . Please clear your cache again if you haven’t already. We’ll be hitting you up by ticket for more information.

    #917048

    Hi supernovia,

    I have deleted my cache (for what feels like the tenth time now), and unfortunately, the problems all remain as I stated them at the beginning of this thread.

    Jess

    #917049

    supernovia
    Staff

    Thanks for letting us know, Jess. I’ve dug around and posted more information to our engineers. We’ll let you know what we find out.

    #917051

    nilandgraff
    Member

    Still doesent work….and i get this error:Recently an error occurred while creating the CSS / JS minify cache: File “/home/ninaland/public_html/wp-content/plugins/facebook-comments-for-wordpress/css/facebook-comments-widgets.css” doesn’t exist.

    #917062

    Hello everyone,

    Is anyone else still experiencing these issues?

    I received an email from a Velda C., saying: “This was caused by a JavaScript error earlier, so could you check your JavaScript error console for us? Let me know what browser(s) you’re using and I’ll send instructions.”

    I replied a few days ago, but as I haven’t heard back, I thought maybe I was supposed to respond on this thread, so:

    Windows Internet Explorer 9, is my browser.

    That whirling “W” is driving me a little bit insane, so I would sorely love to get this squared away.

    Thank you for the help,

    Jess

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