My webmaster let my domain expire; I'd like to renew.

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    Posts
  • #1270184

    loganward7
    Member

    My blog sat dormant. My webmaster let the domain expire in November. He finally transferred ownership of the blog to me. Now, I’m trying to renew but I can’t find the renew button. Please help. Thanks, Logan Ward

    The blog I need help with is loganward.com.

    #1270328

    raincoaster
    Member

    Are you the Admin of that blog? What is the underlying WordPress.com URL? It will have the form http://whatever.wordpress.com instead of whatever.com

    #1270341

    loganward.com is showing that it expires in 2015 and was registered at register.com. It looks like you got this taken care of.

    #1270361

    auxclass
    Member

    You have two different things to renew – your domain name at Register.com as @TSP notes above

    then there is Domain Mapping to keep your blog showing your loganward.com when people visit your site – that is renewed here

    Dashboard >> Store >> My Upgrades
    Dashboard >> Store >> Billing History

    #1270387

    loganward7
    Member

    First, thanks for the quick replies. Yes, my domain is up-to-date, but I need to renew the Domain Mapping. At Billing History, there is no history. And at My Upgrades, there is no Renew button. I think the problem stems from the fact that a different owner (my Webmaster) originally set up my blog but transferred it to me after it expired. I guess I have to start over by adding a domain, but I worry that if I do that, I’ll screw something up. Any ideas?

    #1270389

    Did your webmaster perhaps do the domain mapping through a different username account? That could be the reason you can’t find it.

    What you can do though is to go to store > store and click on the “mapping” link in the domains module at upper left and do the domain mapping yourself from your user account. That way you have control over it.

    #1270391
    #1270406

    auxclass
    Member

    If you follow the instructions @TSP gave above you should be good to go –

    You can ask the old owner to transfer the domain mapping upgrade to you and you can renew it – on the EXACT account that owns and upgrade can renew it – the good news is that the critical part is the Domain name registration which is OK –

    If the old owner can’t transfer the domain mapping to you – (Dashboard >> Store >> My Upgrades >> there is a transfer button) or the staff can move it for you – but the original owner would need to log in here and ask for the transfer to your account – small very clear words please –

    If the domain mapping has expired you can just purchase it again – but the staff will need to clear something for you to do that

    I will flag this for the staff to help you just in case

    #1270408

    macmanx
    Staff

    Yep, it was just domain mapping, so I removed the expired upgrade.

    You can now map the domain yourself following this guide: http://en.support.wordpress.com/domains/map-existing-domain/

    #1270414

    loganward7
    Member

    Excellent! Thanks for the help.

    #1270421

    auxclass
    Member

    You be welcome & good luck

    #1270474

    macmanx
    Staff

    You’re welcome!

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