My website and domain have expired

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  • #3015854

    I am trying to renew my domain name and website but I do not remember my password. When I try to get my password renewed, it goes to a email address that has expired. I desperately need to get my website back up. It just expired a couple of weeks ago. Can somebody help me?

    #3016012

    jbeats1
    Staff

    Hi davyscheffler,

    You have a few options.

    When you were setting up your account, did you connect a mobile number to it so that you could receive SMS messages? If so, you can receive a password reset message to your phone.
    https://en.support.wordpress.com/passwords/

    If not, you can use the account recovery form to see if there is anything that Staff can do to help.

    #3016145

    kokkieh
    Staff

    Hi there,

    What is the address of the site you are trying to access please? We can’t begin to help you without knowing that.

    @gregariousbadger

    If a user posts without providing a URL to their site, be sure to get that information first. For example, it might be a self-hosted site, in which case the answer you gave is completely irrelevant :)

    #3016149

    jbeats1
    Staff

    @kokkieh

    Oops! Still learning! Thank you very much for the correction — I realized this later but obviously it was too late by then!

    @davyscheffler

    We’re happy to help once we get your URL!

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