Need a staff member to edit my MX Records into DNS bc im Locked out

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  • #1174469

    I have been locked out of my entire account after domain mapping a previously purchased domain. I had to create a second account just to post.
    I need a one of you to edit my “MX (mailer exchange) records in DNS” according to godaddy support because my email has the same domain as my website

    the website is chispired.com (first was chispired.wordpress.com) under the email:
    Info @ chispired.com (Spaces were put in so they wouldnt remove my email address)

    the two records that need to be put in so i can get back in are as follows:
    (email redacted)
    smtp.secureserver.net

    Please and thank you to whoever does this. Godaddy said it will take 2 seconds to enter in the info and ill have full control of my account after.

    #1174574

    **I need a staff member to edit my MX records in DNS

    #1174575

    timethief
    Member

    If you’ve registered your domain through WordPress.com and now want it to point to a blog or website hosted elsewhere then you can do this by updating the nameservers.
    http://en.support.wordpress.com/domains/domain-management/
    http://en.support.wordpress.com/domains/domain-management/#update-nameservers

    #1174576

    The first MX record should have been
    mailstore @ Secureserver.net
    but it was redacted. (just dont put in the spaces)

    #1174577

    Timethief, i cant do anything because im locked out!!! all i need is a staf member to edit my records then ill be fine.

    #1174579

    timethief
    Member

    I have tagged this thread for Staff assistance. Please be patient while waiting.

    #1174580

    Thank you!

    #1174587

    auxclass
    Member

    You should be able to log in here with the first account then visit the Dashboard of the first blog

    #1174592

    Auxclass i cant log in, im locked out until my account is fixed. Ive already talked to Godaddy support and they could see the problem with my email account not having the MX records edited on my account here. I dont need advice, i need a staff member to do what i asked above. Not trying to be rude, but ive been dealing with this for a week with no email response and no responses to my other posts about the same issue.

    #1174596

    macmanx
    Staff

    We will not give you access or make adjustments to the account without proof of ownership. Please visit https://en.wordpress.com/wp-login.php?action=lostpassword and click “Need More Help?” if necessary.

    #1174604

    auxclass
    Member

    I can get to your log in page just fine – sorry your email is broken but that is not the log in problem –

    #1174658

    i have already done that macmanx, godaddy said its because now that my domain is used on wordpress my email settings are screwed up (because it shares the same domain) and need to be fixed in my settings for me to be able to continue using the account.

    #1174659

    how can i show proof of ownership?! ive tried that several times and get no response

    #1174707

    macmanx
    Staff

    You’ll need to click the “Need More Help” button at https://en.wordpress.com/wp-login.php?action=lostpassword and fill in the form with the required alternative proofs of ownership.

    Once submitted, our account recovery team will reply to your email.

    #1174716

    @macmanx i have with no reply already

    #1174717

    macmanx
    Staff

    They handle requests in the order they’re received, I’m sure they will reply soon.

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