Need access to our blog – previous "owner" gone

  • Author
    Posts
  • #1191961

    The previous administrator for our blog is no longer available and we have no idea what the password is to our blog nor how to access it. Who do I talk to about getting access? I can provide more details to whomever needs to know the specifics …

    #1192050

    timethief
    Member

    Let’s start with you providing the URL starting with http:// for the exact blog in question please.

    #1192051
    #1192052

    timethief
    Member

    Blogs are not owned by companies or organizations. When we register a username account we provide an email address and it become our unique identifier. When we are logged in under that username account every blog we register is registered under it. There is only one blog owner and it is the person who registered the username account and the blog and who is the original Admin of the blog.

    The only way the blog ownership can be changed is for that person to transfer the blog to another username account by using this process > http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    #1192053

    Thanks for your help. We’ll also want to change the name to bpdsocietyofbc.wordpress.com

    #1192054

    timethief
    Member

    P.S. There is no “www” in the URL. The correct URL is http://bpdsupportgroup.wordpress.com/

    #1192055

    The problem is that the original owner has passed away so we don’t have access to their account. Can we have everything transferred over to another blog?

    #1192060

    macmanx
    Staff

    Please visit https://en.wordpress.com/wp-login.php?action=lostpassword click “Need More Help?” and provide any details you can.

    #1192062

    Thanks macmanx but we don’t even know the username for the blog!

    #1192068

    timethief
    Member

    What is the username of the person who responded to the comments on the blog?

    #1192071

    macmanx
    Staff

    It’s ok, just click “Need More Help” and fill in the blog’s URL and whatever info you have.

    #1192072

    Elizabeth Bogod

    #1192074

    timethief
    Member

    Please don’t post anything more here. This is a public forum and every thread is indexed by Google.

    #1192076

    macmanx
    Staff

    If you have any trouble filling out the “Need More Help” form to contact our account recovery team, let us know.

    #1192106

    Hi maxmanx: When I follow your lost password link it doesn’t display a “Need More Help” button. I can see one in the instructions, but there isn’t one on the real password reset screen.

    #1192110

    macmanx
    Staff

    Hm, I’m sorry about that!

    I’ll send an email to the address on your account. Once received, let’s continue via email.

    #1192111

    Super, thanks MacManx!

    #1192113

    auxclass
    Member

    I think you need to be logged out to see the Need More Help option. I was looking for the link a few days ago to help someone and spent a long time getting the link- not the most friendly system – someone that is logged in should be able to request More Help –

    #1192116

    auxclass
    Member

    Here is the link: [removed]

    #1192121

    macmanx
    Staff

    auxclass, we’ve actually closed it for the moment. The direct link still works, but if you could refrain from posting it, we’d really appreciate it.

    We’ll handle account recovery issues directly for now, just modlook like the old days.

    someone that is logged in should be able to request More Help

    Typically, someone who’s logged in won’t need more help logging in. ;)

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