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Need help moving subscribers to new site

  1. Hi there! I saw this post:
    Where some folks were getting some help moving subscribers from the free wordpress site to self-hosted wordpress. I was hoping I could get some help with this, too.

    Old site:
    New site: (

    Thanks so much!

    The blog I need help with is

  2. Staff can move your email subscribers only. Followers using the Reader cannot be transferred. What's required of you is to:
    install and activate the JetPack plugin;
    post both URLs into this thread;
    type modlook into the tags in the sidebar of this thread.

  3. I already have the jetpack plugin installed.

    Old site:
    New site: (


  4. Hi there, I've moved your email subscribers for you. (Note that your followers cannot be transferred.)

  5. Hi there,

    I want to move my subscribers now that I've moved my blog.

    Old site:
    New site:

    Both have Jetpack installed. Can you help even though both are self-hosted wordpress sites?


  6. Hi there,

    I can't find on our system anywhere as a Jetpack site. Have you disabled Jetpack on this site?


  7. Interesting! Well, I just double checked and saw that it wasn't fully linked. I've linked it. Can you please check again?

  8. Hello! I posted to you last night, but for some reason my post is not showing. Sigh.

    I've moved my blog and would like to transfer my subscribers. I already have the Jetpack plugin installed.

    old site:
    new site:

    Thanks again!

  9. Stephanie,

    I'm still not seeing that connection. Can you disable and re-enable your Jetpack on that site?


  10. Hi Swirl,

    Let's keep our conversation on the thread you already started. I'm still not seeing a Jetpack connection for Can you disable your Jetpack on that site and then re-enable it?


  11. Hey there,

    I deactivated and reactived Jetpack on both sites, made sure it was connected to, etc. On both sites, Jetpack is saying "You're fueled up and ready to go."

    Again, it's these (both .com, not sure if that matters)

    If I can provide any other details, please let me know. Thanks for your persistence!

  12. @zandyring:

    I merged my two blogs. I had and

    I am using the url. Please check that one; that's where you should see the Jetpack.


  13. Hi Stephanie,

    I'm really sorry for the delayed response.

    I'm still not seeing any Jetpack connection for Does it have any other URL or is it being forwarded or anything like that?

  14. Zandyring,

    My name is James. I set up Stephanie's websites.

    Would it help for me to give you the url of the account that is currently associated with

    Also note, I read elsewhere that if I moved the account from the URL/Jetpack where it had collected subscribers to the URL/Jetpack where I wanted the subscribers that the subscribers would follow the account. That advice was evidently bad - I made the switch, but the subscribers stayed with Would that change have made it so that you can't find anymore?

  15. Pardon,

    Now I am James. The above statements hold. I am eager to work with you to resolve Stephanie and my subscription management issues.

  16. Hi James,

    Yes, that could be the culprit.

    So, let's start over! You have a site set up,, which I CAN find the Jetpack info for. There's a second site, from which you'd like to transfer subscribers,, which isn't showing up on our system at all. So if there is an underlying URL associated with that account, it will be very helpful!


  17. Zandyring,

    Both and are associated with through jetpack plugins. (Before, evergreenevaluation was using a different - originally it was, and I reestablished that link.) Are you seeing now?


  18. James and Stephanie,

    Got it! I've transferred your subscribers. The problem was that WordPress automatically strips out the "www" part of the address, but your blog was using that "www" - I was able to backwards track it down using the information provided and transfer those subscribers (finally!)

    Just let me know if you need anything else!

  19. Zandyring,

    Thank you for your diligent support.

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