Need help recovering my site and login info.
I’m a real estate agent (don’t hold that against me… I’m one of the good guys!).
I don’t need help with http://bmxlover898.wordpress.com; that’s a site my 12 daughter set up for my 9 yr old son Grant… but it’s the only working WP account that comes up right now.
I just requested help to migrate the site from the Agent Image hosting to GoDaddy.com, but Agent Image was unable to access it through the back end like before. They hit an error message “Forbidden: You don’t have permission to access this server.”
I went in to reset the password and share it with the guys at GoDaddy.com, but now I’m locked out as well and the site is now down (also showing “Forbidden” message plus “Additionally, a 500 Internal Server Error was encountered while trying to use an ErrorDocument to handle the request”).
Of course I’d like to have the site working again, and I think GoDaddy just needs the admin access (along with the other FTP stuff Agent Image already provided) to complete the migration.
I need a hero big time! Can you please, please, please help me fix this mess?
The blog I need help with is bmxlover898.wordpress.com.
The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.
This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/
The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.
Based on nature of your issue. I would recommend you not to change things or files you do not know about. This will make the issue more worst and you wont be able to easily find where the error is coming from.
I had similar issue, wasted lots of time fixing it. At end, I hired a professional website migration company such as migrateweb.com and it was fixed. I had messed up things really bad
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