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Need help with custom heading

  1. Having trouble uploading images to customize my header. I have watched the help videos and tried all advice in the forum regarding my problem. This is the message I get:

    "Image could not be processed. Please go back and try again."

    This is after cropping and after resizing with Photoshop. I even tried changing the theme altogether from cutline to Vigilance.

    I am also noticing things in wordpress taking a long time to respond. Is 10+ seconds typical per action?


    The blog I need help with is

  2. What's the file extension? If you continue to have problems please contact support and send in the image -

  3. .jpg

  4. Cutline and Vigilance have two different sized headers. Try cropping your header to the exact dimensions mentioned in this support doc before you upload it.

    This may also be of interest

    If that still doesn't work, as hanni suggested it, please contact Support directly.

  5. NOTE TO STAFF: Prologue and P2 need to be added to the Custom Header Image doc. tia

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